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  • info@one2pay.com

FAQ's

One2Pay is a revolutionary web platform simplifying voucher administration and exchange/trading between the Merchants and their Customers online.

We act on behalf of Merchants to handle the sale of their vouchers. Anyone can purchase a voucher through One2pay and redeem it at either a particular merchant, group of merchants that have jointly issued or accept a voucher or all of the participating merchants that have agreed to jointly issue or accept a voucher. We assign a 16 digit code to each voucher for identification, safer and unique transaction.

Anyone can use One2Pay. Both legal and individual persons. Usage of One2Pay is however responsibility of each individual user for compliance with the laws and regulations in the jurisdictions where they reside/work.

The Customers get profile management, security and privacy of shopping online, as well as clean and neat website-easily accessible and user friendly.

Merchants issue vouchers in currencies that they accept. Currently, Merchants accept vouchers in EUR, Pounds, American dollar and Macedonian denar. However you may use any currency to purchase vouchers. Certain charges may apply when paying for vouchers in different currencies.

Yes. You can use more than one voucher at any given time, provided that the maximum amount of vouchers does not exceed 2500 EUR per month. You can also combine more vouchers in multiple currencies to complete a single transaction.

Yes you can. If you purchase a gift certificate voucher, you can redeem that voucher at some or all of our participating merchants that have agreed to issue and accept that voucher.

A voucher is a bearer certificate, so you as customer freely choose to provide that voucher to third parties that can redeem it.

Customers do not pay fees for using One2Pay. There may be fees related to issuing paper reports as well as mail charges, as well as other fees pursuant to Terms and Conditions in regard to certain types of transactions.

Interactive solutions is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement, and the laws and regulations governing collection, usage and dissemination of such data.

Using One2Pay is safe. When you pay to purchase a voucher from a merchant we process those payments with utmost efficiency using latest state of the art technology for both processing and protection of transactions. Our systems are encrypted and protected with the latest state of the art technology in the field. However we strongly advise that you undertake any reasonable measure to protect yourself and your data from usage that can be adverse. If you have any questions or comments in regard to security, kindly send us an e-mail or contact us using one of the methods in our Contact us section.

If you suspect that your voucher code has been compromised, please contact us immediately on our 24/7 support line.

You can request a refund for any valid and unused Vouchers issued by the Merchants. Refunds are provided pursuant to the Refund policy by each Participating Merchant. You can also request a refund for any products or services obtained from the Merchants, subject to their refund policies.One2Pay is not responsible for either the quality of the good/service refunded. Some merchants may agree to refund the voucher funds through another Participating Merchant through One2pay.

For the benefit of both the Merchants and their Customers we have 24/7 support policy in place. For detailed information how you can contact us, please refer to the Contact page on our website.

Should you have a question, please do not hesitate to contact us at any time. Our staff is ready to take your questions and address them instantly. For more detailed answers, we kindly ask you to refer to our Terms and Conditions, Privacy policy and Cookie policy.